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Privacy Policy

This Privacy Policy explains how rdGizmo For You LTD collects and uses personal information in connection with the Skipper website, enquiries, orders, delivery, customer support, and related business records.

1. Who is responsible for your data

The data controller is:

Name: rdGizmo For You LTD

2. Information we may collect

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Country or region
  • Enquiry and correspondence history
  • Product interests and requested delivery information
  • Order number, purchased items, price, and payment status
  • Delivery and tracking information
  • Product serial number
  • Support requests and diagnostic information you choose to provide
  • Website technical information such as IP address, browser type, and server logs
  • Marketing preferences, where applicable

We do not normally receive or store your complete payment-card details. Payments are processed by the selected payment provider under its own privacy terms.

3. How we obtain information

We may obtain personal information:

  • Directly from you through email, a contact form, telephone, or an order
  • From a payment provider when payment status is confirmed
  • From a courier or delivery provider
  • Automatically through basic website or server logs
  • From another person acting on your behalf

4. Why we use your information

We may use personal information to:

Respond to enquiries

To answer questions, confirm availability, prepare quotations, and take steps requested before a possible purchase.

Process and deliver orders

To accept payment, prepare the Skipper system, arrange delivery, provide documentation, and communicate about the order.

Provide support and warranty service

To identify the supplied system, diagnose problems, process repairs or returns, and maintain service records.

Meet legal obligations

To maintain accounting, tax, consumer, warranty, product-safety, and other records required by law.

Protect the business and its users

To prevent fraud, maintain website security, establish or defend legal claims, and investigate misuse.

Send optional marketing communications

We will send promotional messages only where a lawful basis exists. Where consent is required, you may withdraw it at any time.

5. Legal bases

Depending on the activity, we process personal information because:

  • It is necessary to take steps at your request before entering a contract
  • It is necessary to perform a sales or support contract
  • We must comply with a legal obligation
  • We have a legitimate interest in operating, securing, supporting, and improving the business
  • You have provided consent for a specific optional purpose

Where processing is based on consent, consent may be withdrawn at any time without affecting processing already carried out lawfully.

6. Local data stored inside Skipper

Skipper is designed so that its core conversations, locally stored knowledge, memories, visual information, and settings remain within the customer’s system during normal operation.

We do not automatically receive or remotely collect this local Skipper data.

The customer may choose to provide particular logs, files, screenshots, or other diagnostic information when requesting support. We will use information supplied for support only for the relevant support, security, legal, or product-improvement purposes described in this policy.

Remote access to a customer’s Skipper system will not take place without the customer’s knowledge and agreement.

7. Who may receive your information

Where necessary, information may be shared with:

  • Payment providers
  • Delivery and courier companies
  • Website, email, hosting, or IT service providers
  • Accountants, insurers, legal advisers, or professional consultants
  • Repair or technical-service providers
  • Public authorities where disclosure is legally required

Service providers should receive only the information reasonably necessary for their task.

We do not sell personal information to advertisers or data brokers.

8. International transfers

Some service providers may process information outside the European Economic Area.

Where this occurs, we will use an appropriate legal transfer mechanism or another lawful safeguard where required.

Relevant information may also be processed under the independent privacy terms of payment, hosting, email, or delivery providers selected by the customer or seller.

9. How long information is kept

Personal information will be kept only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, warranty, security, and dispute-resolution requirements.

Indicative periods are:

  • General enquiries: 12 months after the last contact
  • Unsuccessful quotations: 3 month
  • Order and accounting records: 24 moths
  • Warranty and support records: 6 months
  • Marketing records: until consent is withdrawn or the information is no longer needed
  • Website security logs: 6 months

Information may be retained longer where necessary for a legal claim, regulatory requirement, product-safety matter, or active dispute.

10. Your rights

Subject to the conditions and exceptions in applicable data-protection law, you may have the right to:

  • Ask whether we process your personal information
  • Request access to it
  • Ask for inaccurate information to be corrected
  • Request deletion
  • Request restriction of processing
  • Object to particular processing
  • Receive certain information in a portable format
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

To exercise a right, contact us. We may need to confirm your identity before completing the request.

11. Complaints

You may contact us first so that we can try to resolve your concern.

You also have the right to lodge a complaint with the Cyprus Office of the Commissioner for Personal Data Protection or another competent supervisory authority.

12. Cookies and website analytics

The website may use technically necessary storage or server logs required to operate and secure the site.

If optional analytics, advertising, embedded media, or other non-essential tracking technologies are introduced, additional information and consent controls will be provided where required.

A separate Cookie Policy may be added if the website begins using non-essential cookies or similar tracking technologies.

13. Security

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration, or disclosure.

No electronic storage or communication system can be guaranteed to be completely secure.

14. Changes to this policy

This policy may be updated to reflect changes in the website, sales process, service providers, or legal requirements.

The current version and revision date will be published on this page.